Questions that people often ask.
In this section, we have collected the most frequently asked questions from our customers. We hope that these answers will help you get basic information about our service. If you have any additional questions, please do not hesitate to contact us at 631-406-1923, or drop us a line, and we will be happy to help you.
This column contains the most frequently asked questions about computer repair. The answers are mostly general, more precise information can be obtained in a personal conversation by phone, text message or email.
What is the cost of a diagnostic check?
Our diagnostic checks are affordably priced and help identify issues quickly
How long will the repair take?
Repairs are typically completed within 1-3 days, depending on the issue.
Can you recover lost or deleted data?
Yes, we specialize in recovering lost or deleted data with high success rates.
Do you offer on-site repairs?
Absolutely, we provide convenient on-site repair services for your ease.
What types of payment do you accept?
We accept various payment methods including credit/debit cards, PayPal, Apple Pay, Zelle, personal and corporate checks, and cash.
Are your repairs covered by a warranty?
Yes, all our repairs come with a 3-month warranty for your peace of mind.
Can you fix both PCs and Macs?
Yes, we handle repairs for both PCs and Macs with expertise.
How do I back up my data before a repair?
We can assist with data backup before your repair to ensure nothing is lost
Will my computer be repaired the same day?
We strive to complete same-day repairs whenever possible, based on the issue.
What should I do if I’m having software issues?
Bring it in, and we’ll diagnose and resolve any software problems promptly.
How do I know if my computer needs a hardware upgrade?
We’ll assess your system and advise on any necessary hardware upgrades.
Can you remove viruses and malware?
Yes, we efficiently remove viruses, spyware and malware to restore your computer’s health.
How do I know if my hard drive is failing?
We can run diagnostics to determine if your hard drive is at risk of failure.
Are there any signs I should look for before calling for help?
Signs include slow performance, unexpected crashes, or unusual noises from your computer
Can you help with network and connectivity issues?
Yes, we offer expert help with all network and connectivity issues. Please read the next column of this page. where we explained our network services.
What types of repairs do you specialize in?
We specialize in a wide range of repairs, including hardware, software, and network issues.
How do I get a quote for a repair service?
Simply contact us by phone, email of the quotation form at our website, and we’ll provide a detailed quote based on your needs.
What should I do if my computer is overheating?
We can diagnose the cause and provide solutions to prevent overheating.
Can you fix issues with peripheral devices (printers, scanners, etc.)?
Yes, we can troubleshoot and repair issues with various peripheral devices.
Do you offer data migration services?
Yes, we offer comprehensive data migration services to ensure a smooth transition.
This column contains the most frequently asked questions about network installation, implementation, repair and maintenance. The answers are mostly general, more precise information can be obtained in a personal conversation by phone, text message or email.
What is the cost of setting up a new network?
We offer competitive pricing for new network setups tailored to your needs
Can you help with network security and firewall setup?
Absolutely, we ensure robust network security and firewall configuration.
How do I improve my network’s performance?
We can analyze and optimize your network for improved performance
Do you offer wireless network installation and troubleshooting?
Yes, we specialize in wireless network installation, maintenance and troubleshooting.
What should I do if my network is slow?
Contact us, and we’ll diagnose and resolve the issue promptly.
Can you assist with network configuration for remote work?
Yes, we set up and optimize network configurations for remote work.
How do I fix network connectivity issues?
We provide expert troubleshooting to resolve all connectivity problems.
Are there options for network monitoring and management?
Yes, we offer comprehensive network monitoring and management solutions.
Can you set up VPNs for secure remote access?
Certainly, we set up secure VPNs for safe remote access.
What steps can I take to prevent network breaches?
We offer guidance and solutions to enhance your network’s security against breaches.
How do I integrate new devices into my network?
We handle seamless integration of new devices into your existing network.
Can you help with network design and planning?
Yes, we provide expert network design and planning services.
What should I do if I suspect unauthorized access to my network?
Contact us, and we’ll diagnose and resolve the issue promptly.
How often should I update my network hardware and software?
Regular updates are recommended; we can assist in managing of daily, weekly, or monthly updates and necessary upgrades.
Can you provide support for network-related software issues?
Yes, we offer support for a range of network-related software issues.
How do I handle network congestion and bandwidth management?
We optimize network settings to manage congestion and ensure efficient bandwidth use.
What are the benefits of a wired vs. wireless network?
The main differences between wired and wireless networks are their physical connection methods and their respective characteristics:
Wired Network:
– Connection: Uses physical cables (like Ethernet cables) to connect devices.
– Speed: Generally offers higher speeds and more stable connections due to the direct link.
– Interference: Less susceptible to interference from other electronic devices.
– Security: Typically more secure since physical access to the cables is required to intercept data.
– Setup: Requires more setup and maintenance, as cables need to be run and managed.
Wireless Network:
– Connection: Uses radio waves to connect devices without physical cables.
– Speed: Can be slower and less consistent than wired networks, depending on the technology (e.g., Wi-Fi 4, 5, or 6) and the distance from the router.
– Interference: More susceptible to interference from other wireless devices and physical obstacles (like walls).
– Security: Can be more vulnerable to unauthorized access if not properly secured with strong encryption and passwords.
– Setup: Easier to set up and more flexible, as devices can connect from anywhere within the signal range.
Each type has its own advantages and is chosen based on specific needs, such as speed requirements, mobility, and ease of setup.
Each type has its own advantages and is chosen based on specific needs, such as speed requirements, mobility, and ease of setup.
Do you offer support for network infrastructure upgrades?
Yes, we provide support for upgrading and enhancing network infrastructure
How can I ensure my network is scalable for future needs?
We design and implement scalable network solutions for future growth.
Can you help with troubleshooting network outages and disruptions?
Definitely, we offer prompt and effective solutions for network outages and disruptions.
Can you help me to organize a teleconference for my company?
Absolutely, we can organize a teleconference for your company. Our team will handle all aspects of the setup, including scheduling, technical arrangements, and ensuring a smooth and professional experience. Please provide us with your specific requirements and preferred dates, and we’ll take care of the rest.